![]() ![]() "We had aircraft that were available, but the process of matching up those crew members with the aircraft could not be handled by our technology," Southwest said, adding crew schedulers had to match planes with staff manually which is "extraordinarily difficult. Murray said the software, Sky Solver, had been developed in house, and although Southwest's flight scheduling model was more complex than others, it could still be handled with a good software. Travel The Guide to Southwest Flight Cancellations Advertiser disclosure The Guide to Southwest Flight Cancellations Regardless of fare type, Southwest is required by federal law to refund. ![]() Plus, Southwest Airlines flight credits no longer expire. ![]() While other airlines might charge you well over 100 to change an already booked itinerary, that isn't Southwest Airlines ' model. You’ll need to have your booking confirmation number to hand, along with the lead passenger name. Head to the Manage Reservation page on or in the app. You can also use the dedicated Southwest Airlines mobile app. "Southwest is using outdated technology and processes, really from the '90s, that can't keep up with the network complexity today," Casey Murray, president of the Southwest Airlines Pilots Association, told Reuters. Simply stated, you can change or cancel any Southwest flight without fees. The quickest and easiest way to cancel your Southwest flight is online. This leaves staff vulnerable to being stranded during disruptions, and the weather has thrown Southwest's staffing into chaos. Southwest earns most of its profits flying domestically and relies on a point-to-point service instead of operating out of large hubs. Click the yellow Cancel Flight button at the bottom of the screen to complete the cancellation. You can also sort flights by flight number, origin, status or gate number by clicking on. If you booked a flight with cash, your full ticket price will show here. Check all upcoming Hollywood Burbank Airport flight statuses below. Southwest shares closed down 6% at a two-month low. The ticket in the screenshot below is a Companion Fare, so the only money paid was the 11.20 in taxes and fees (5.60 each way). Senate Commerce, Science, and Transportation Committee Chair Maria Cantwell said Southwest's problems "go beyond weather," and the committee would look into causes and impact of these disruptions. In addition, if the cancellation cant be made through the online method, you can contact the Southwest customer service person at 1 (800) 435-9792. Democratic Representative Colin Allred criticized the "catastrophic collapse" of Southwest's flight schedule. ![]()
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